Hello!

I wanted to take a moment to go over a few things regarding Security Deposits. 

Security deposits are handled differently & separately from all other transactions, via the red button at the top of the reservation. 

Once an action is taken (Release, claim, or partially release deposit) IT CANNOT BE REVERSED. 

If you "Release part of the security deposit" THE OTHER PART IS IMMEDIATELY CLAIMED BY YOU and will hit your bank account in 3-5 business days (minus cc processing fee). 

Reminder:
Security deposits are charged to the customers card & will be automatically refunded 7 days after a reservation. To stop this, utilize the Hold security deposit option. 

Feel free to reach out with any questions. 

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