Hello!

I wanted to take a moment to go over a few things regarding Security Deposits. 

Security deposits are handled differently & separately from all other transactions, via the red button at the top of the reservation. 

Once an action is taken (Release, claim, or partially release deposit) IT CANNOT BE REVERSED. 

If you "Release part of the security deposit" THE OTHER PART IS IMMEDIATELY CLAIMED BY YOU and will hit your bank account in 3-5 business days (minus cc processing fee). 

Reminder:
Security deposits are charged as an authorization to the customers card (when using Wheelbase's payment processor)  & will be automatically refunded 7 days after a reservation ends. To stop this automatic refund , utilize the Hold security deposit option. 

Feel free to reach out with any questions. 

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