Security Deposit funds are an authorization on the renters card, when using Wheelbase's payment processor, Stripe. That authorization will remain until the security deposit is managed, or automatically released 7 days after the end date of their reservation. Note: If you take no action, the authorization will release 7 days from the rental return 

The funds are held until one of the following occurs: 

  • You select MANAGE SECURITY DEPOSIT and select one of the options (hold, claim, refund)

OR

  • 7 days pass from return date of the booking without any action taken (the system will automatically refund the security deposit 7 days after check-in). 

Related: 

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