Interior Damage Protection provides coverage for accidental damages to the RV interior while it’s parked during a renter’s trip. (Available in U.S.A. only)
RV Rental Damage Coverage provides coverage should an insured renter cause accidental damage to your RV interior while it’s parked during their trip. Renters purchase protection for a flat, one-time fee while booking ($69.00).
The plan provides coverage for accidental damages that can include: broken appliances and certain electronics, damaged interior doors, walls and furniture, stained bedding or linens, lost keys and re-keying costs.
Why should I offer Interior Damage Protection?
- You earn $10 on every booking where a renter purchases damage protection (excluding Outdoorsy.com bookings).
- Protects the interior of your vehicles.
- Prevents an unhappy customer who would normally lose all/part of their security deposit, while still giving you cash to repair accidental damage caused by the renter, their kids, and even pets!
- Peace of mind!
Why should a renter purchase Interior Damage Protection?
While no one expects to damage a rental, accidents do happen. We highly recommend purchasing RV Rental Damage Coverage as it can help safeguard a renter's security deposit.
When normally you would deduct or keep all of the renter's security deposit, you now can file a claim through Generali for up to $1,500 and refund the renter their security deposit. Meaning if a renter caused $1,000 of damage inside your RV, you would file a claim (see below) and refund the renter their security deposit money. Everybody is happy!
When can coverage be purchased?
Plans are offered to renters when they reserve the rental and can be purchased up until they pick up the RV.
Can coverage be cancelled?
Yes, Interior Damage Protection can be cancelled and removed from a booking up until departure. Once a reservation has departed, it cannot be removed/refunded.
If the reservation is fully paid, you'll need to 1) remove Damage Protection from the reservation 2) Refund $69 to the renter.
If the booking is not fully paid, just remove the Damage Protection from the booking.
How do I add Interior Damage Protection to a booking?
Navigate to the reservation in Wheelbase > Edit > scroll down to "Premium Services" and select Damage Protection from the drop down menu.
Not seeing this option, make sure the vehicle has VIN, make, model, year, and length all filled out. And, the renter customer profile has their name, renter email, renter address.
Does Interior Damage Protection cover pet damage?
The plan can provide coverage for pet damage as long as the owner allows pets in the RV. Pet damage is not covered if having pets in the RV violates the rental agreement.
Are all vehicles eligible for coverage?
- No, only vehicles 20 years or younger are eligible for coverage.
- Vehicles attending Burning Man are not eligible for Interior Damage Protection during those dates.
Is there a coverage limit?
Yes, the Damage Protection plan has a limit of $1,500. If the damage to the unit exceeds this amount, you can then claim the remainder from the renter's security deposit.
Is there a deductible?
Nope! If you need to file a claim see below for more details.
What is not covered?
Coverage is not provided for:
- vehicles attending Burning Man festival
- damage to the recreational vehicle or its contents while in motion;
- damage to windshields of the recreational vehicle;
- damage from another vehicle;
- recreational vehicles that are older than 20 years;
- damage to any other vehicle, structure or person;
- Collision or Comprehensive damage.
How do I start a RV Rental Damage Coverage claim?
To seek reimbursement for damages, download this form and start a claim with Generali Global Assistance by visiting www.csaclaims.com or calling 866-409-7435. Once you’ve completed your claim form and gathered supporting documentation, send your claim to Generali via email at firstname.lastname@example.org or via mail at:
Generali Global Assistance & Insurance Services Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193
A dedicated team member will process your claim from start to finish and will reach out to you if they have any questions or if additional information is needed.
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance & Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.