ALL CLAIMS MUST BE REPORTED WITHIN 48 HOURS OF RENTAL RETURN DATE

Best practices for a filing a claim

Notify the claims team immediately. Clicking the button and submitting the form does not take long. You don't need to have all your estimates and other things completed. They will give you time to do that, and work with you on that, but giving them the heads up ASAP helps them help you.

If you've encountered damage to your rental vehicle valued more than your insurance deductible, on an insured reservation, follow these steps to file a claim.  

  • Located at the top of the reservation reservation on bookings with our insurance, is a File an Insurance Claim button, this takes you the submission form in the dashboard. 
  • Fill out the claim submission form as accurately and honestly possible, and submit. Once submitted a pop up will appear to confirm. 


Once your statement is received, a member of the Claims Team will reach out via email within the next 1 business day. Please let us know if you have any questions in the meantime. Keep an eye out for emails from [Outdoorsy] and Snapsheet. 

If you have questions, you can email claims@outdoorsy.com

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