Getting Started

How to ensure smooth claim payout for Consigned Vehicles

If you are renting out a vehicle in your business that is consigned (you/your business does not own the vehicle) read this!

Written by Horst Bauer
Updated over a week ago

Getting Started With Wheelbase

Account setup, first time user

Written by Michael Haan
Updated over a week ago

QUOTES Status Terminology

Find out what the difference is between Waiting on You, Sent to Renter, and Draft

Written by Horst Bauer
Updated over a week ago

How to Identify Vehicle ID Numbers, Customer ID Numbers, & Reservation Numbers

Learn how to find the ID numbers for Customers, Reservations, & Units when seeking support assistance to mitigate mistakes and confusion.

Written by Horst Bauer
Updated over a week ago

Navigating Reservations

Learn to navigate around the Reservations page and manage your customer's reservation

Written by Horst Bauer
Updated over a week ago

Quoting - In Depth

All you need to know to successfully quote a customer from the Quotes tab in the main menu

Written by Horst Bauer
Updated over a week ago

How Do I Change My Wheelbase Password?

Written by Horst Bauer
Updated over a week ago

What's the Difference Between "Approve Request" and "Complete Reservation?"

Written by Horst Bauer
Updated over a week ago

Customer Credits

How to add, use, and refund credits

Written by Michael Haan
Updated over a week ago

What Internet Browser Should I Be Using?

Find out what internet browser is best for optimal Wheelbase performance.

Written by Horst Bauer
Updated over a week ago

Calendar Introduction

Learn the basic features and functions of the Calendar page

Written by Horst Bauer
Updated over a week ago

Navigation and Setup

Learn how to get started and setup your Wheelbase account

Written by Horst Bauer
Updated over a week ago

Feedback & Feature Requests

Recommendations, feature requests, feedback

Written by Michael Haan
Updated over a week ago

Reservation Checkout Flow Guide

The guide to understand your customer's online booking experience

Written by Mason
Updated over a week ago

How Do I Sign Up for Text Message (SMS) Notifications?

Learn how to enable text messages, and what triggers text notifications

Written by Horst Bauer
Updated over a week ago

How Can Renters Manage Their Bookings, Input Driver's License Info, Pay Online, or Leave a Review?

Learn how your renters can add a driver, pay their booking, and see details of their booking & payment history, even LEAVE A REVIEW!

Written by Horst Bauer
Updated over a week ago

Linking Your Wheelbase Calendar To Your Google Calendar

Your calendar feed lets you subscribe to your reservation calendar from your phone or other calendar apps.

Written by Mason
Updated over a week ago

Can I change the language of emails renters receive?

Learn how to change the 'locale' of a renter so they receive the system generated emails in their native language.

Written by Horst Bauer
Updated over a week ago

How to Navigate Between Multiple Locations?

Learn how to go back and forth in Wheelbase between your locations or view all of your locations at the same time

Written by Horst Bauer
Updated over a week ago

My screen's not loading, it just spins, my changes did not save.

Written by Horst Bauer
Updated over a week ago

Are Security Deposits Authorization Holds on My Renter's Card, or is it Actually Charged?

Written by Horst Bauer
Updated over a week ago

Sending Automated Emails to Renters

A quick overview on how Wheelbase sends emails to renters, both for receipts, confirmations, reminders and more.

Written by Ryan Quinn
Updated over a week ago

What is an Abandoned Checkout?

Written by Horst Bauer
Updated over a week ago

Email Notification Preferences

How to subscribe or unsubscribe from email notifications per user/locations

Written by Michael Haan
Updated over a week ago

How to Change the Payment Method for a Future Scheduled Payment

Changing the card that will be charged for a scheduled payment for the reservation remainder or security deposit

Written by Horst Bauer
Updated over a week ago

How to cancel a reservation?

Written by Horst Bauer
Updated over a week ago

Toll bill / Traffic fine

Need to charge traffic fines? What's the correct process for collecting toll fees? How to add toll fees on returned reservation?

Written by Gabriel Briere
Updated over a week ago

How Do I Charge a Renter's Card On File?

Learn how to charge your renter's that card is already on file in Wheelbase

Written by Horst Bauer
Updated over a week ago

How Can I Extend/Shorten a Reservation That Has Already Started?

If you've got a renter that needs to change their reservation dates after they've already picked up and the rental has departed

Written by Horst Bauer
Updated over a week ago

How Do I Update a Renter's Payment Information?

Got a renter who wants to change/add a card on file to be charged for upcoming scheduled payments?

Written by Horst Bauer
Updated over a week ago

Creating Custom Reservation "Source" with Other - manual entry

learn how to use Other - Manual Entry source for your bookings.

Written by Horst Bauer
Updated over a week ago

How to Manage the Security Deposit?

Learn to manage the security deposit, claim all or part of it, release (refund) the deposit, or "hold" the security deposit

Written by Horst Bauer
Updated over a week ago

How to Apply a One Time Discount to a Reservation?

Learn how to apply a discount to a reservation, great for discounts, coupons, or including tax rates in a discount code.

Written by Mason
Updated over a week ago

How to Add a Payment Method to Your Renter's Profile

Learn how to add a credit card to your renter's profile without charging the renter for anything, simply adding another "on-file" card

Written by Horst Bauer
Updated over a week ago

How to Edit a Reservation?

Learn how to make changes to reservation details from the reservation page: dates, vehicle, times, add-ons, insurance, and charge schedule

Written by Horst Bauer
Updated over a week ago

How to Issue a Refund?

Learn how to refund a customer transaction or charge

Written by Horst Bauer
Updated over a week ago

How can I change the "pick up" & "drop off" address a renter sees on the emails?

Learn how to update the address on specific reservations to make sure your renters and meeting you at the right location!

Written by Horst Bauer
Updated over a week ago

How to Change the Vehicle on a Reservation? (Vehicle Swap)

Learn how to change the vehicle on a quote or reservation without having to make a new booking.

Written by Horst Bauer
Updated over a week ago

How Can I Change the Dates of a Reservation?

For reservations in the future, that HAVE NOT departed yet, this is how to edit the dates for a booking

Written by Horst Bauer
Updated over a week ago

How to Cancel a Scheduled Payment?

Learn how to cancel upcoming scheduled payments for the remaining balance of a reservation

Written by Horst Bauer
Updated over a week ago

Splitting Payments Onto Multiple Cards!

Learn how you can split a payment onto 2 or 3 different cards.

Written by Horst Bauer
Updated over a week ago

How Do I Add Charges to a Reservation After It Has Ended?

Learn how to apply fees or other charges incurred during a rental to a booking upon return.

Written by Horst Bauer
Updated over a week ago

How Can I Bring Back a Cancelled Reservation?

Written by Horst Bauer
Updated over a week ago

What Happens If an Email to Renter Doesn't Go Through?

If an email bounces will you be notified, what happens?

Written by Horst Bauer
Updated over a week ago

INSTAmatch

What is INSTAmatch, how does it work?

Written by Michael Haan
Updated over a week ago

Outdoorsy Renter Cancellations

What happens when an Outdoorsy Renter cancels their trip?

Written by Mason
Updated over a week ago

How is the 'Response Rate' on Outdoorsy Calculated?

Learn how the response rate that is displayed on outdoorsy.com is calculated and what affects it.

Written by Horst Bauer
Updated over a week ago