Wheelbase FAQs

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103 articles in this collection
Written by Ryan Quinn, Michael Haan, Horst Bauer and 1 other

Setting up minimums and maximums for 'daily' add-on charges

Learn how you can set up a minimum and a
Horst Bauer avatar
Written by Horst Bauer
Updated over a week ago

How to Set a Default Insurance Package

Learn how to set the package your system defaults to when renters book online or you generate a new quote in your Wheelbase system.
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Written by Horst Bauer
Updated over a week ago

How to file an insurance claim

What do when there is damage to your vehicle that exceeds the insurance deductible.
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Written by Horst Bauer
Updated over a week ago

Transactions Log Reference Guide

Defining the Transactions Log Report
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Written by Mason
Updated over a week ago

How to add insurance and premium services to a quote

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Written by Horst Bauer
Updated over a week ago

Feedback & Feature Requests

Recommendations, feature requests, feedback
Michael Haan avatar
Written by Michael Haan
Updated over a week ago

Setting Up Tax Inclusive Pricing

Tax inclusive is most utilized by the European market
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Written by Horst Bauer
Updated over a week ago

Outdoorsy Renter Cancellations

What happens when an Outdoorsy Renter cancels their trip?
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Written by Mason
Updated over a week ago

How to require premium services on bookings

Learn how to require Damage Protection, Trip Insurance, and Roadside Assistance on your reservations.
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Written by Horst Bauer
Updated over a week ago

What is Zapier?

Setting up zaps to automate flows within your business using the Wheelbase API
Michael Haan avatar
Written by Michael Haan
Updated over a week ago

Outdoorsy.com's protection packages explained

What is the 'basic', 'premium', or 'ultimate' line item that's showing up on the booking request from Outdoorsy.com?
Horst Bauer avatar
Written by Horst Bauer
Updated over a week ago

How do I inform renters about my own insurance I provide?

Learn how to set up using custom insurance in Wheelbase to keep your renters informed on the insurance coverages your company has.
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Written by Horst Bauer
Updated over a week ago

Why are my units on Facebook Marketplace?

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Written by Horst Bauer
Updated over a week ago

How to enable Interior Damage Protection

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Written by Horst Bauer
Updated over a week ago

What is Interior Damage Protection?

Learn the details, benefits & claim process of the Damage Protection plan you can offer your renters through Wheelbase's Premium Services.
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Written by Horst Bauer
Updated over a week ago

How Do I Sign Up for Text Message (SMS) Notifications?

Learn how to enable text messages, and what triggers text notifications
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Written by Horst Bauer
Updated over a week ago

What is "Outdoorsy Renter Fee"?

Why does the 'insurance' line say Outdoorsy Renter Fee on this quote or reservation?
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Written by Horst Bauer
Updated over a week ago

Can I change the language of emails renters receive?

Learn how to change the 'locale' of a renter so they receive the system generated emails in their native language.
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Written by Horst Bauer
Updated over a week ago

Setting Up Tax Rate(s)

Learn how to set up your default tax rates, including multiple tax items if needed
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Written by Horst Bauer
Updated over a week ago

What is the commission/incentive I receive for Trip Insurance?

Is there a way to mark up or upcharge, make money on Trip Insurance? How can I make money off Trip Insurance?
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Written by Horst Bauer
Updated over a week ago

What is the Deposits report?

The Deposits report explained and how to read and use the information included. How to reconcile your bank statements and deposits.
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Written by Horst Bauer
Updated over a week ago

What is not covered by the rental insurance?

What claims are not covered?
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Written by Horst Bauer
Updated over a week ago

How Do I Opt-In or Opt-Out of Premium Services?

Learn how to enable or disable CSA Trip Insurance, Supplemental Liability Insurance (SLI), E-Sigs, and Roadside Assistance
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Written by Horst Bauer
Updated over a week ago

What forms do my customers electronically sign?

Uploading your rental contracts for electronic signature
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Written by Michael Haan
Updated over a week ago

How can I find out what reservations make up a deposit in my bank account?

Learn how the Deposits Report shows you the details of what each payout to your bank account is comprised of.
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Written by Horst Bauer
Updated over a week ago

What is Trip Insurance by Outdoorsy & CSA?

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Written by Horst Bauer
Updated over a week ago

How to Change the Vehicle on a Reservation (Vehicle Swap)

Learn how to change the vehicle on a quote or reservation without having to make a new booking.
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Written by Horst Bauer
Updated over a week ago

My screen's not loading, it just spins, my changes did not save.

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Written by Horst Bauer
Updated over a week ago

How can I change the "pick up" & "drop off" address a renter sees on the emails?

Learn how to update the address on specific reservations to make sure your renters and meeting you at the right location!
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Written by Horst Bauer
Updated over a week ago

How is the 'Response Rate' on Outdoorsy Calculated?

Learn how the response rate that is displayed on outdoorsy.com is calculated and what affects it.
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Written by Horst Bauer
Updated over a week ago

What's the Difference Between "Approve Request" and "Complete Reservation?"

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Written by Horst Bauer
Updated over a week ago

A Discount Code Added Itself to a Quote

Discount codes have an 'automatically apply' setting, learn what that does and how it will include a discount without entering a code
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Written by Horst Bauer
Updated over a week ago

How to Cancel a Reservation

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Written by Horst Bauer
Updated over a week ago

Is insurance rejected or disabled on a reservation?

Reservation shows Insurance Declined, but there's still an insurance fee, what does that mean?
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Written by Horst Bauer
Updated over a week ago

What is the "International Transaction Fee?"

Renters pay a 3% fee when using an international credit card
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Written by Horst Bauer
Updated over a week ago

Splitting Payments Onto Multiple Cards!

Learn how you can split a payment onto 2 or 3 different cards.
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Written by Horst Bauer
Updated over a week ago

What Happens If an Email to Renter Doesn't Go Through?

If an email bounces will you be notified, what happens?
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Written by Horst Bauer
Updated over a week ago

INSTAbook FAQs

What Instant Book is, the benefits of Instant Book, and the most frequently asked questions about Instant Book
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Written by Horst Bauer
Updated over a week ago

How do I add photos to a Vehicle?

Learn to upload quality photos!
Mason avatar
Written by Mason
Updated over a week ago

Where Can I Find an Insurance ID Card for my Renters?

Keep in your RVs or give to every renter with enabled insurance!
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Written by Horst Bauer
Updated over a week ago

How to Toggle On/Off Email Notifications

Learn how to enable/disable email notifications going to your employees from Wheelbase
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Written by Horst Bauer
Updated over a week ago

What are the optimal photo sizes? Recommended Dimensions for Cover, Company, and Vehicle Photos

Learn what the optimal sizes are for images to upload in the user photo/company logo and cover photo
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Written by Horst Bauer
Updated over a week ago

How to Cancel a Scheduled Payment

Learn how to cancel upcoming scheduled payments for the remaining balance of a reservation
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Written by Horst Bauer
Updated over a week ago

How to Change the Payment Method for a Future Scheduled Payment

Changing the card that will be charged for a scheduled payment for the reservation remainder or security deposit
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Written by Horst Bauer
Updated over a week ago

How to Add a Payment Method to Your Renter's Profile

Learn how to add a credit card to your renter's profile without charging the renter for anything, simply adding another "on-file" card
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Written by Horst Bauer
Updated over a week ago

Email Notification Preferences

How to subscribe or unsubscribe from email notifications per user/locations
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Written by Michael Haan
Updated over a week ago

How Renters Complete Canadian Driver Verifications

A guide on how to direct your Canadian renters to complete the steps for their driver verification for Wheelbase's insurance offering.
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Written by Horst Bauer
Updated over a week ago

Grouping Vehicles

How to group vehicles that share type, pricing, description, and photos + How to remove vehicles from a group.
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Written by Michael Haan
Updated over a week ago

Discount Codes

How to create discount codes for renters to apply at checkout
Michael Haan avatar
Written by Michael Haan
Updated over a week ago

How Can I Rearrange the Order of My Vehicles Online Where Renters Are Booking?

Learn how to position your vehicles online in the order of your choosing.
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Written by Horst Bauer
Updated over a week ago

How Do I Change My Wheelbase Password?

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Written by Horst Bauer
Updated over a week ago

How Do I Charge a Renter's Card On File?

Learn how to charge your renter's that card is already on file in Wheelbase
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Written by Horst Bauer
Updated over a week ago

How to Identify Vehicle ID Numbers, Customer ID Numbers, & Reservation Numbers

Learn how to find the ID numbers for Customers, Reservations, & Units when seeking support assistance to mitigate mistakes and confusion.
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Written by Horst Bauer
Updated over a week ago

Are Security Deposits Authorization Holds on My Renter's Card, or is it Actually Charged?

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Written by Horst Bauer
Updated over a week ago

How Can Renters Manage Their Bookings, Input Driver's License Info, Pay Online, or Leave a Review?

Learn how your renters can add a driver, pay their booking, and see details of their booking & payment history, even LEAVE A REVIEW!
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Written by Horst Bauer
Updated over a week ago

How to Apply Funds Paid on a Reservation to a New One

Learn how to apply funds from a cancelled reservation to a new one as a credit!
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Written by Horst Bauer
Updated over a week ago

How Do I Change the Listing Details (Highlights & Description) for My Vehicles?

Learn how to edit the Highlights and Descriptions fields of your vehicles' listings online.
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Written by Horst Bauer
Updated over a week ago

How Do I Add Charges to a Reservation After It Has Ended?

Learn how to apply fees or other charges incurred during a rental to a booking upon return.
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Written by Horst Bauer
Updated over a week ago

How to Add Highlights & Descriptions to the Vehicle Listing

Learn where you can add and edit the vehicle highlights and descriptions
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Written by Horst Bauer
Updated over a week ago

What is a "Wheelbase Fee?"

You may see Wheelbase Fee in a few places throughout Wheelbase, learn what that is here.
Mason avatar
Written by Mason
Updated over a week ago

How do I set the Security Deposit Amount?

Set up the security deposit amount for each vehicle
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Written by Mason
Updated over a week ago

How Can I Change the Dates of a Reservation?

For reservations in the future, that HAVE NOT departed yet, this is how to edit the dates for a booking
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Written by Horst Bauer
Updated over a week ago

How do I Add and Verify an International Driver?

Learn how to add an international driver to a reservation and upload the necessary documents
Mason avatar
Written by Mason
Updated over a week ago

What Does "Failed" Mean on a Driver Verification?

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Written by Horst Bauer
Updated over a week ago

Driver Check Says Review, What Do I Do?

Find out what it means when a driver verification status says 'review.'
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Written by Horst Bauer
Updated over a week ago

Consigned Owner Settings Explained

Learn how to set up consigned vehicle revenue splits to better calculate owner payouts
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Written by Horst Bauer
Updated over a week ago

How Do I Update a Renter's Payment Information?

Got a renter who wants to change/add a card on file to be charged for upcoming scheduled payments?
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Written by Horst Bauer
Updated over a week ago

What is the "Delivery Only" Option for Wheelbase's Opt-In Insurance Offering?

Find out what Delivery Only means and how that differs from the standard Get Insurance option
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Written by Horst Bauer
Updated over a week ago

How Much Should I Set My Security Deposit For?

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Written by Horst Bauer
Updated over a week ago

What's the Difference Between a Quote Request vs Reservation Request?

Find out what the difference is between Reservation Request and Quote Request, and what approving each one does.
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Written by Horst Bauer
Updated over a week ago

Does Wheelbase Insure Salvage Title Units?

Will I be able to insure my vehicle that has a salvaged title with Wheelbase's insurance?
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Written by Horst Bauer
Updated over a week ago

What is the Deductible for Wheelbase Insurance?

What is the insurance deductible for a claim using Wheelbase insurance?
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Written by Horst Bauer
Updated over a week ago

How Can I See Which Reservations Have Outstanding Balances?

Quickly see which bookings or reservations still have a due balance and have a remainder to be paid.
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Written by Horst Bauer
Updated over a week ago

How do I set a Cancellation Policy?

Cancellation Policy Settings can be found under Account Settings and Vehicle Settings.
Mason avatar
Written by Mason
Updated over a week ago

What Internet Browser Should I Be Using?

Find out what internet browser is best for optimal Wheelbase performance.
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Written by Horst Bauer
Updated over a week ago

How Can I Bring Back a Cancelled Reservation?

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Written by Horst Bauer
Updated over a week ago

How Can I Get GPS for My Fleet?

Learn about Wheelbase's new integrated GPS feature
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Written by Horst Bauer
Updated over a week ago

How Can I Extend/Shorten a Reservation That Has Already Started?

If you've got a renter that needs to change their reservation dates after they've already picked up and the rental has departed
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Written by Horst Bauer
Updated over a week ago

Setting Pickup & Drop Off Availability

Learn where and how to set your pick up and drop off availability or unavailability.
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Written by Horst Bauer
Updated over a week ago

Linking Your Wheelbase Calendar To Your Google Calendar

Your calendar feed lets you subscribe to your reservation calendar from your phone or other calendar apps.
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Written by Horst Bauer
Updated over a week ago

Sending Automated Emails to Renters

A quick overview on how Wheelbase sends emails to renters, both for receipts, confirmations, reminders and more.
Ryan Quinn avatar
Written by Ryan Quinn
Updated over a week ago

Adding a Consigned Owner to a Vehicle

Learn how to tell Wheelbase that a unit has a consigned owner
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Written by Horst Bauer
Updated over a week ago

Create Payout Reports for Consigned Units

Learn how to check owner earnings and generate payout reports itemizing totals for consigned owners as well as deductions
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Written by Horst Bauer
Updated over a week ago

How to Add an Employee/User to Wheelbase

Learn how to create login credentials for other employees or users of your Wheelbase account
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Written by Horst Bauer
Updated over a week ago

What is the Difference Between a Basic & Admin User?

Learn how to create a new user to your Wheelbase account
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Written by Horst Bauer
Updated over a week ago

How to Publish a Vehicle

Learn how to publish a unit making it visible online and available to be rented
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Written by Horst Bauer
Updated over a week ago

How to Add a Vehicle to Insurance

Learn how to add insurance to a specific unit, and how to apply in bulk adding various units to your insurance at once
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Written by Horst Bauer
Updated over a week ago

What is an Abandoned Checkout?

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Written by Horst Bauer
Updated over a week ago

How to Add a Consigned Vehicle's Owner to a Unit

Add an owner to a vehicle to manage split of rental and other charges, generate reports, and manage payouts to owners
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Written by Horst Bauer
Updated over a week ago

How to Block Off Dates Making a Vehicle Unavailable

Learn how to make a specific vehicle unavailable from you Calendar
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Written by Horst Bauer
Updated over a week ago

How to Set Up or Change Payout and Payment Preferences

Learn how to set up preferences for us to pay you, and for you to pay us for specific services within Wheelbase
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Written by Horst Bauer
Updated over a week ago

How to Navigate Between Multiple Locations

Learn how to go back and forth in Wheelbase between your locations or view all of your locations at the same time
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Written by Horst Bauer
Updated over a week ago

Managing Store Locations

Learn how to create and manage account locations & vehicles
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Written by Mason
Updated over a week ago

How to Delete or Remove a Vehicle From Wheelbase

Learn how to remove, un-publish, or delete a vehicle from Wheelbase
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Written by Horst Bauer
Updated over a week ago

How to Apply Mileage Charges to a Specific Vehicle

Learn how to apply the mileage usage fees you've created to a specific unit or vehicle
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Written by Horst Bauer
Updated over a week ago

How to Create Mileage Charges

Learn how to create different fees for mileage usage, ranging from unlimited mileage to tiered pricing
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Written by Horst Bauer
Updated over a week ago

How to Add a Vehicle

Learn how to add a new unit to your inventory in Wheelbase
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Written by Horst Bauer
Updated over a week ago