In the VERIFIED DRIVERS tab at the bottom of a reservation, you can see the status of the drivers.
If it looks like the one pictured above, this means your renter has failed the driver verification.
This means your driver will not be covered by Wheelbase's insurance offering. It is recommended you find out if there are other possible drivers traveling with them, and submit them through the driver verification process.
Again, only renters that have passed the driver verification, are covered by the insurance and are allowed to drive.