"Failed" means that the driver's verification did not pass and may need to be reviewed. 

"Not Verified" means there is information that is still needed or it needs to be reviewed.Please make sure to upload any documents requested. 

Verification typically takes a few minutes (most come back within 30 seconds) if a driver is not immediately approved, reach out to Wheelbase support 

The documents will be reviewed and a status updated shortly.

If Time Sensitive 

Once the photo is uploaded, send Wheelbase a message using the chat bubble in the bottom right hand corner with the reservation # and renter's name(s).

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