Available in the U.S. only

CSA Trip Insurance is a service available to renters through a partnership with IMG. Currently this is available on Outdoorsy.com for renters, and if you'd like to offer it to your renters, just activate it in the Premium Services section of your Wheelbase account.

(Coverage will be provided for all travellers, provided

the required premium payment has been received, and provided the person

is a resident of the United States of America, or a

non-resident who has purchased the coverage in the

United States of America)

You'll even receive an incentive for each one of your own renters that adds Trip Insurance to their reservation. Learn more here

Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, road closures, traffic accidents, medical emergency, adverse weather, natural disasters, or more. Trip insurance allows your renter to recoup the investment they made in their trip if they meet the terms and conditions outlined in the plan.

Say it's the day before the big RV trip and their daughter comes down with a nasty case of stomach flu. They had booked a non-refundable trip, and now they're out hundreds - or even thousands - of dollars. Or are they?

By selecting our trip insurance, the renters could be reimbursed 100% of the prepaid RV rental booking cost in the event they had to cancel due to a covered event, rather than $0 as they would if they'd selected a vehicle with a strict cancellation policy. 

Some trip insurance coverages include: Trip Cancellation, Trip Interruption and Emergency Assistance and Transportation

Trip Cancellation / Interruption

Some covered events that apply to Trip Cancellation and Trip Interruption (please note that terms and conditions apply): 

  • Traffic accident en route to pick up the RV

  • Onset of pre-existing medical conditions while on the trip (if certain requirements are met at the time of purchase)

  • Sickness, accidental injury, or loss of life of renter or a travel companion while on the trip

  • Mandatory evacuations, road closures, or inability to access destination due to adverse weather

24/7 Emergency Assistance and Transportation

Much like stumbling upon a bear in the wild, you never know when a medical emergency will present itself. Covered expenses include:

  • Emergency transportation to the nearest suitable medical facility

  • Help to return home, if medically necessary

  • Expenses for one person of the renter's choice to visit them if they are traveling alone and hospitalized for more than 7 days 

  • Injury that first occurs during their trip

Free 10-day "Free look"

Trip insurance can help provide coverage for the renters and their travel party in the event of an unforeseen covered circumstance adversely impacting their travel arrangements. The travel insurance plan also comes with:

  • Renter's can take 10 days to review the plan and decide if it's right for them

  • If they wish to cancel the plan within 10 days of purchase and it is before their departure date or before they file a claim, they can do so and receive a full refund of the plan cost

  • Renter's pay for the full cost of Trip Insurance when the reservation is confirmed

Anticipating the unexpected and covering it with travel insurance can help protect renters along with traveling companions from surprise expenses. Have more questions? Read more about trip insurance here.

How do I add Trip Insurance to a booking?

Navigate to the reservation in Wheelbase > Edit > scroll down to "Premium Services" and select Trip Insurance from the drop down menu.

Not seeing this option, make sure the renter customer profile has their name, renter email, renter address.

Will I be notified?

Yes. When the policy is generated, you'll receive an email containing policy and contact information!

Best practice Trip Insurance cancellation

  • Renter has to/wants to cancel their trip and you cancel the reservation on the reservation page. Cancel the reservation without processing a refund until the Trip Insurance claim result comes through.

  • Renter files trip insurance claim directly with via this claim form.

  • Depending on the claim result, the renter gets reimbursed for their reservation amount by Trip insurance claims or the claim will be denied if the renter was filing a claim for an uncovered event.

  • If the claim is denied, you should process any refund to the renter that is applicable based on your cancellation policy.

If customers have specific questions regarding covered events, they may contact IMG directly at 1-866-243-7524.

Customers can begin the claims process by filling out the desired IMG claim form found here.

Once completed, claimants may submit it, along with their supporting documentation, to the following address:

IMG iTravel Insured Claims
P.O. Box 3231

Farmington Hills, MI 48333-3231

OR email to:

[email protected]

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Please note, your renter may have trip insurance from Generali if added to booking prior to April 1, 2022. If so, call 866-409-7435 for assistance and follow the claims process below:

Renters file a claim for reimbursement of loss by visiting www.csaclaims.com or calling 866-409-7435. Once you’ve completed your claim form and gathered supporting documentation, send your claim to Generali via email at [email protected] or via mail at:

Generali Global Assistance & Insurance Services Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193

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