Available in the U.S. only
CSA Trip Insurance is a service available to renters through a partnership with CSA, powered by Outdoorsy Inc. Currently this is available on Outdoorsy.com for renters, and if you'd like to offer it to your renters, just activate it in the Premium Services section of your Wheelbase account. (Available in the US only, not available for renters who are non-US residents)
You'll even receive an incentive for each one of your own renters that adds Trip Insurance to their reservation. Learn more here
Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, road closures, traffic accidents, medical emergency, adverse weather, natural disasters, or more. Trip insurance allows your renter to recoup the investment they made in their trip if they meet the terms and conditions outlined in the plan.
Say it's the day before the big RV trip and their daughter comes down with a nasty case of stomach flu. They had booked a non-refundable trip, and now they're out hundreds - or even thousands - of dollars. Or are they?
By selecting our trip insurance, the renters could be reimbursed 100% of the prepaid RV rental booking cost in the event they had to cancel due to a covered event, rather than $0 as they would if they'd selected a vehicle with a strict cancellation policy.
Some trip insurance coverages include: Trip Cancellation, Trip Interruption and Emergency Assistance and Transportation
Trip Cancellation / Interruption
Some covered events that apply to Trip Cancellation and Trip Interruption (please note that terms and conditions apply):
Traffic accident en route to pick up the RV
Onset of pre-existing medical conditions while on the trip (if certain requirements are met at the time of purchase)
Sickness, accidental injury, or loss of life of renter or a travel companion while on the trip
Mandatory evacuations, road closures, or inability to access destination due to adverse weather
24/7 Emergency Assistance and Transportation
Much like stumbling upon a bear in the wild, you never know when a medical emergency will present itself. Covered expenses include:
Emergency transportation to the nearest suitable medical facility
Help to return home, if medically necessary
Expenses for one person of the renter's choice to visit them if they are traveling alone and hospitalized for more than 7 days
Injury that first occurs during their trip
Free 10-day "Free look"
Trip insurance from Generali Global Assistance can help provide coverage for the renters and their travel party in the event of an unforeseen covered circumstance adversely impacting their travel arrangements. The travel insurance plan also comes with:
Renter's can take 10 days to review the plan and decide if it's right for them
If they wish to cancel the plan within 10 days of purchase and it is before their departure date or before they file a claim, they can do so and receive a full refund of the plan cost
Renter's pay for the full cost of Trip Insurance when the reservation is confirmed
Anticipating the unexpected and covering it with travel insurance can help protect renters along with traveling companions from surprise expenses. Have more questions? Read more about trip insurance here.
How do I add Trip Insurance to a booking?
Navigate to the reservation in Wheelbase > Edit > scroll down to "Premium Services" and select Trip Insurance from the drop down menu.
Not seeing this option, make sure the renter customer profile has their name, renter email, renter address.
Will I be notified?
Yes. When the policy is generated, you'll receive an email containing policy and contact information!
Best practice Trip insurance cancellation
Renter has to/wants to cancel their trip and you cancel the reservation on the reservation page. Cancel the reservation without processing a refund until the Trip Insurance claim result comes through.
Renter files trip insurance claim directly with Generali Global Assistance & Insurance Services, www.csaclaims.com. Please see the info below on how the renter can file a claim.
Depending on the claim result, the renter gets reimbursed for their reservation amount by Trip insurance claims or the claim will be denied if the renter was filing a claim for an uncovered event.
If the claim is denied, you should process any refund to the renter that is applicable based on your cancellation policy.
File a claim
Renters file a claim for reimbursement of loss by visiting www.csaclaims.com or calling 866-409-7435. Once you’ve completed your claim form and gathered supporting documentation, send your claim to Generali via email at [email protected] or via mail at:
Generali Global Assistance & Insurance Services Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance & Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.