Claims will allow filing up to 14 days of return, however damage photos must be within 48 hours following the end of the booking.

Notify the claims team immediately. Clicking the button and submitting the form does not take long. You don't need to have all your estimates and other things completed. They will give you time to do that, and work with you on that, but giving them the heads up ASAP helps them help you.

If you've encountered damage to your rental vehicle valued more than your insurance deductible, on an insured reservation, follow these steps to file a claim.

  • Located at the top of the reservation reservation on bookings with our insurance, is a File an Insurance Claim button, this takes you the submission form in the dashboard.

  • Fill out the claim submission form as accurately and honestly possible, and submit. Once submitted a pop up will appear to confirm.


Once your statement is received, a member of the Claims Team will reach out via email within the next 1 business day. Please let us know if you have any questions in the meantime. Keep an eye out for emails from [Outdoorsy] and Snapsheet.

If you have questions, you can email [email protected]


Claims processing requirements of the Wheelbase & Outdoorsy insurance protection packages.

What documents do I need to file a claim?

For your claim to be complete, we require the following be submitted:

  1. Pre-Trip (within24 hours of departure)
    You need to take photos of your RV within 24-hours of the reservation departure. You can just take these on your phone. Photos required include: Front, back, 2 sides, 4 corners, and 1 photo of interior – 9 total. Of course, the more the better but these 9 are the minima.

  2. Post-Trip Photos (within 48 hours of return)
    As a vehicle owner, we suggest you inspect your rig after every rental. We require a more technical inspection every 90 days, and we will require that you keep the photos/details of those inspections on record in case they are needed for a future claim. The key elements of a thorough 90-day inspection in order to remain properly insured can be found here, and the assessment can be completed by you or a professional mechanic. Many of you are likely already going through these inspections regularly, so the only change for you may be holding onto the records/photos of your assessments.

3. Your most recent 90- day inspection form

As a vehicle owner, we suggest you inspect your rig after every rental. We require a more technical inspection every 90 days, and we will require that you keep the photos/details of those inspections on record in case they are needed for a future claim. The key elements of a thorough 90-day inspection in order to remain properly insured can be found here, and the assessment can be completed by you or a professional mechanic. Many of you are likely already going through these inspections regularly, so the only change for you may be holding onto the records/photos of your assessments.

4.Completed and signed renter/departure forms for your RV type. You are able to use the forms below or your own. (This is strongly recommended)


What happens after I file a claim?

  1. Payment — Hate waiting for a check? We make claim settlements a breeze with direct deposits. We’ll notify you via email once your payment is ready. Simply follow the instructions to enter your bank information, and it’ll arrive within 24-48 hours.

  2. Closing the Loop — Once you have payment in hand, you will charge the renter their deductible while Outdoorsy will handle any other outstanding issues that might be present (e.g., if a third party is involved). Feel free to take your estimate and payment to any shop of choice to get the repairs started.

  3. Post Claim Follow Up — If your repair shop requests a supplement, this simply means that they need additional time and/or expense to complete the work. They can request a supplement by using the instructions on the first page of the estimate.

We know it’s never fun when your RV gets damaged. That’s why we’ve got an entire team devoted to helping you navigate the claims process so you can get back on the road ASAP.

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