What are System Emails?

System emails are emails that Wheelbase sends to your renters. Whether it's triggered by a custom email setup in account settings, or a quote that you've sent to a renter, all emails coming from Wheelbase will be displayed in the System Emails tab. As well as all scheduled upcoming emails.

Pro Tip: To ensure you are seeing the most up to date information from the email server, please refresh your browser's page

Will I also be notified if a system email bounces or fails to deliver?

Yes! If an email is triggered from Wheelbase and fails to deliver to your renter, we will show you an error on the reservation page. This may take a few minutes to hear back from the customers email server, so please refresh the reservation to see the latest status of the email delivery. See the image below showing an example of the error at the top of the page, and on the right hand side under the customer information.

If the status of the reservation is still a quote and the email fails to deliver for the quote, you must click "resend quote" at the top of the page after the email has been updated.

You will also be notified that the a quote failed to deliver on the quotes menu. The status of the quotes menu will display "waiting for you" and show you a notification in the main menu. Example:

Where can I view system emails?

Navigate to any reservation, scroll to the bottom, and click the "system emails tab"

This tab displays the status of all sent & scheduled emails. You will see the email subject, date, time, and status (delivered, opened, clicked, failed to send). Additionally, there are 2 options on the right-hand side of the page that allow you to either resend, or forward. Here is an example of what you will see on the system emails tab:

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