Hello​,

We’re very excited to announce a new update to Wheelbase that gives you more visibility into the emails sent to renters. This update also includes visibility into when an email may have failed to deliver.

As of tomorrow at 2pm CST, September 29th, 2021, you will see a “System Emails'' tab at the bottom of the reservation page. This tab displays the status of all sent & scheduled emails. You will see the email subject, date, time, and status (delivered, opened, clicked, failed to send). Additionally, there are 2 options on the right-hand side of the page that allow you to either resend, or forward.

We’re also introducing the ability to see when an email fails to be delivered to the customer. Whether it’s for a new quote, or an existing renter who is having email troubles, Wheelbase will show you if an email has failed to be delivered and give you the ability to update the email address.

This error will display on the reservation page, and you will see a notification in the “Quotes” section of the Main Menu navigation on the left that the quote / reservation’s status is “waiting for you,” because an email has failed to deliver. Here is an example of what you’ll see if an email fails to deliver.

Example of what you will see on the quotes menu when an email fails to deliver.

Example of a reservation page for a booking with an email that failed to deliver and is waiting for you to update the email address.

How will this show up for current bookings?


For your current existing bookings, the "System Emails" tab will show you the information for emails that get sent to renters from from this way forward but not scheduled emails for the future. Scheduled future emails will only be displayed on reservations created this week and moving. ​In other words, the "Scheduled" portion of this new feature is not retroactive for bookings that already existed before the release of this new feature. ​

For more details on this feature, please checkout our FAQ here. As always, if you have any questions, don’t hesitate to reach out via the chat.

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