Reservation Checkout and Checkout process

Every reservation must be "Checked out" once you are ready to hand over the keys to the RV to the renter. This is the last opportunity to ensure that drivers are verified for insurance, reservations that are checked out without any approved drivers & use Wheelbase / Outdoorsy insurance, will have the insurance coverage removed and refunded to the renter as there will not be coverage provided for bookings that do not have an approved driver.

To Check Out a reservation you'll navigate to the booking, ensure all the areas on the right hand side that are applicable are green and then click the CHECK OUT button, enter in current odometer and generator readings, and complete.

INSURANCE REQUIREMENT:

YOU MUST HAVE TAKEN PRE-DEPARTURE PHOTOS OF THE VEHICLE FOR INSURANCE PURPOSES — IF A CLAIM IS FILED, THE CLAIMS TEAM WILL ASK FOR THESE PHOTOS AND THEY ARE REQUIRED FOR CLAIMS PROCESSING


Check In process

To Check In a reservation you'll navigate to the booking, ensure all the areas on the right hand side that are applicable are green and then click the CHECK IN button, enter in current odometer and generator readings, and complete.

Post-Trip: 9 photos again at return in case you need to file a claim. These photos should be taken immediately on return, and no later than 48 hours from the return date.

In the event you need to file a claim:

  • The claims team will ask for those pre-trip photos, as well as the photos after the reservation returns, documenting the damage.

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