Cancellation policies can be set at an account level or set within each vehicle. Vehicle settings override the Account settings. Refunds are not automatically processed when a cancellation occurrs. Wheelbase Support may process overdue refunds for Outdoorsy customers.
Account Settings
Find your Account Settings in the Main Menu on the left side of the screen.
Go to Policies & Documents
Locate the Reservation Policies
Select one of the options:
Flexible - Full refund up to 5 days before pickup, then 75% refund for remaining days.
Moderate - 75% refund up to 7 days before pickup, then 50% refund for remaining days
Strict - 50% refund up to 14 days before pickup, then no refund after that
Custom - Type out the policy in the Custom Cancellation Policy section of your Account Settings
Be sure to click Save Changes
Vehicle Settings
Find your Vehicle and open the Vehicle Settings
Click the Prices tab
Scroll down to Cancellation Policy and select an option from the dropdown
Flexible, Moderate, Strict, Custom, or use account settings.
If you have any questions, reach out to us using the support chat bubble in the bottom right hand corner.