Premium Services

FAQ's and need to know's regarding protection packages, insurance...

Michael Haan avatar JB Bechere avatar Horst Bauer avatar +1
42 articles in this collection
Written by Michael Haan, JB Bechere, Horst Bauer and 1 other

Physical Damage Coverage for Wheelbase/Outdoorsy Owners (US Rentals)

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Written by Horst Bauer
Updated over a week ago

What is the phone number for the Wheelbase / Outdoorsy Insurance claims department?

How do I contact the Wheelbase / Outdoorsy claims department?
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Written by Horst Bauer
Updated over a week ago

How Do I Opt-In or Opt-Out of Premium Services?

Learn how to enable or disable CSA Trip Insurance, E-Sigs, and Roadside Assistance, Interior Damage Protection, Affirm
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Written by Horst Bauer
Updated over a week ago

Premium Services Pending: Missing Renter Information

Learn how to find out what information is missing and how to update your booking with the missing renter details that are required
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Written by Horst Bauer
Updated over a week ago

How Much Should I Set My Security Deposit For?

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Written by Horst Bauer
Updated over a week ago

How to require premium services on bookings

Learn how to require Damage Protection, Trip Insurance, and Roadside Assistance on your reservations.
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Written by Horst Bauer
Updated over a week ago

What does the 90-day inspection entail, and who can do it?

Learn about the insurance claims 90 day inspection requirements, who can do it, and what it should consist of
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Written by Horst Bauer
Updated over a week ago

How to add insurance and premium services to a quote

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Written by Horst Bauer
Updated over a week ago

How do I inform renters about my own insurance I provide?

How to setup Custom Insurance in Wheelbase. Inform and charge your renters on the insurance coverage your business provides.
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Written by Horst Bauer
Updated over a week ago
Vehicle Protection Package

Wheelbase Protection Packages

What are the Insurance Packages?
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Written by Michael Haan
Updated over a week ago

Adjusting Protection Packages On Reservations

How to change the protection package on a reservation
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Written by Michael Haan
Updated over a week ago

Adjusting The Cost Of Wheelbase Protection Packages

Increase/decrease price of insurance. Make margin, or take on some of the cost. How to adjust how much you/your renters pay for insurance
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Written by Michael Haan
Updated over a week ago

Turning on Wheelbase Protection Packages & Selecting Default Package

Wheelbase Protection Packages
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Written by Michael Haan
Updated over a week ago

What is not covered by the rental insurance?

What claims are not covered?
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Written by Horst Bauer
Updated over a week ago

Where Can I Find an Insurance ID Card for my Renters?

Keep in your RVs or give to every renter with enabled insurance!
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Written by Horst Bauer
Updated over a week ago

Outdoorsy.com's protection packages explained

What is the 'basic', 'premium', or 'ultimate' line item that's showing up on the booking request from Outdoorsy.com?
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Written by Horst Bauer
Updated over a week ago

How to Add a Vehicle to Insurance?

Learn how to add insurance to a specific unit, and how to apply in bulk adding various units to your insurance at once
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Written by Horst Bauer
Updated over a week ago

Does Wheelbase Insure Salvage Title Units?

Will I be able to insure my vehicle that has a salvaged title with Wheelbase's insurance?
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Written by Horst Bauer
Updated over a week ago

What is the Deductible for Wheelbase Insurance?

What is the insurance deductible for a claim using Wheelbase insurance?
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Written by Horst Bauer
Updated over a week ago

Is insurance rejected or disabled on a reservation?

Reservation shows Insurance Declined, but there's still an insurance fee or protection package, what does that mean?
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Written by Horst Bauer
Updated over a week ago

What Does "Failed" Mean on a Driver Verification?

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Written by Horst Bauer
Updated over a week ago

Driver Check Says Failed or Not Verified, What Do I Do?

Find out what it means when a driver verification status says 'Failed' or 'Not Verified'
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Written by Horst Bauer
Updated over a week ago

How to Set a Default Insurance Package

Learn how to set the package your system defaults to when renters book online or you generate a new quote in your Wheelbase system.
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Written by Horst Bauer
Updated over a week ago

Verifying Drivers for Wheelbase Insurance

Learn whats needed and best practices for adding drivers to be approved for insurance coverage.
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Written by Horst Bauer
Updated over a week ago

How do I Add and Verify an International Driver?

Learn how to add an international driver to a reservation and upload the necessary documents
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Written by Mason
Updated over a week ago

Are all passengers required to use seat belts for insurance?

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Written by Horst Bauer
Updated over a week ago

What is Windshield Damage Protection?

What does windshield coverage include?
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Written by Michael Haan
Updated over a week ago