Premium Services

FAQ's and need to know's regarding protection packages, insurance...

41 articles in this collection
Written by Michael Haan, Horst Bauer, and Ashley Wooldridge

Physical Damage Coverage for Wheelbase/Outdoorsy Owners (US Rentals)

Written by Horst Bauer
Updated over a week ago

What is the phone number for the Wheelbase / Outdoorsy Insurance claims department?

How do I contact the Wheelbase / Outdoorsy claims department?

Written by Horst Bauer
Updated over a week ago

How Do I Opt-In or Opt-Out of Premium Services?

Learn how to enable or disable CSA Trip Insurance, E-Sigs, and Roadside Assistance, Interior Damage Protection, Affirm

Written by Horst Bauer
Updated over a week ago

Premium Services Pending: Missing Renter Information

Learn how to find out what information is missing and how to update your booking with the missing renter details that are required

Written by Horst Bauer
Updated over a week ago

How Much Should I Set My Security Deposit For?

Written by Horst Bauer
Updated over a week ago

How to require premium services on bookings

Learn how to require Damage Protection, Trip Insurance, and Roadside Assistance on your reservations.

Written by Horst Bauer
Updated over a week ago

What does the 90-day inspection entail, and who can do it?

Learn about the insurance claims 90 day inspection requirements, who can do it, and what it should consist of

Written by Horst Bauer
Updated over a week ago

How to add insurance and premium services to a quote

Written by Horst Bauer
Updated over a week ago

How do I inform renters about my own insurance I provide?

How to setup Custom Insurance in Wheelbase. Inform and charge your renters on the insurance coverage your business provides.

Written by Horst Bauer
Updated over a week ago

Electronic Signature

How to use Electronic Signatures

Written by Horst Bauer
Updated over a week ago

What forms do my customers electronically sign?

Uploading your rental contracts for electronic signature

Written by Michael Haan
Updated over a week ago

Trip Insurance

What is Trip Insurance?

Written by Horst Bauer
Updated over a week ago

What is the incentive I receive for Trip Insurance?

Written by Horst Bauer
Updated over a week ago

Vehicle Protection Package

Adjusting Protection Packages On Reservations

How to change the protection package on a reservation

Written by Michael Haan
Updated over a week ago

Adjusting The Cost Of Wheelbase Protection Packages

Increase/decrease price of insurance. Make margin, or take on some of the cost. How to adjust how much you/your renters pay for insurance

Written by Michael Haan
Updated over a week ago

Turning on Wheelbase Protection Packages & Selecting Default Package

Wheelbase Protection Packages

Written by Michael Haan
Updated over a week ago

What is not covered by the rental insurance?

What claims are not covered?

Written by Horst Bauer
Updated over a week ago

Where Can I Find an Insurance ID Card for my Renters?

Keep in your RVs or give to every renter with enabled insurance!

Written by Horst Bauer
Updated over a week ago

Outdoorsy.com's protection packages explained

What is the 'Essential', 'Preferred', or 'Peace of Mind' line item that's showing up on the booking request from Outdoorsy.com?

Written by Horst Bauer
Updated over a week ago

How to Add a Vehicle to Insurance?

Learn how to add insurance to a specific unit, and how to apply in bulk adding various units to your insurance at once

Written by Horst Bauer
Updated over a week ago

Does Wheelbase Insure Salvage Title Units?

Will I be able to insure my vehicle that has a salvaged title with Wheelbase's insurance?

Written by Horst Bauer
Updated over a week ago

What is the Deductible for Wheelbase Insurance?

What is the insurance deductible for a claim using Wheelbase insurance?

Written by Horst Bauer
Updated over a week ago

Is insurance rejected or disabled on a reservation?

Reservation shows Insurance Declined, but there's still an insurance fee or protection package, what does that mean?

Written by Horst Bauer
Updated over a week ago

What Does "Failed" Mean on a Driver Verification?

Written by Horst Bauer
Updated over a week ago

Driver Check Says Failed or Not Verified, What Do I Do?

Find out what it means when a driver verification status says 'Failed' or 'Not Verified'

Written by Horst Bauer
Updated over a week ago

How to Set a Default Insurance Package

Learn how to set the package your system defaults to when renters book online or you generate a new quote in your Wheelbase system.

Written by Horst Bauer
Updated over a week ago

Verifying Drivers for Wheelbase Insurance

Learn whats needed and best practices for adding drivers to be approved for insurance coverage.

Written by Horst Bauer
Updated over a week ago

How do I Add and Verify an International Driver?

Learn how to add an international driver to a reservation and upload the necessary documents

Written by Ashley Wooldridge
Updated over a week ago

Are all passengers required to use seat belts for insurance?

Written by Horst Bauer
Updated over a week ago

What is Windshield Damage Protection?

What does windshield coverage include?

Written by Michael Haan
Updated over a week ago

Damage Protection

How to enable/automatically apply Interior Damage Protection

Written by Horst Bauer
Updated over a week ago

What is Interior Damage Protection?

Learn the details, benefits & claim process of the Damage Protection plan you can offer your renters through Wheelbase's Premium Services.

Written by Horst Bauer
Updated over a week ago

Coach-Net Roadside Assistance

Where can I find Coach-Net membership info for my renter?

Here is where you can locate either the Coach-net phone number as well as the Coach-net membership ID that is provided.

Written by Horst Bauer
Updated over a week ago

How to Make Coach-Net Roadside Assistance Required

Learn how to set roadside assistance required

Written by Ashley Wooldridge
Updated over a week ago

Rules of Adding/Removing Coach-Net's Roadside Assistance

Coach-Net has certain requirements and guidelines regarding their Roadside Assistance product that is available through Wheelbase

Written by Horst Bauer
Updated over a week ago

Why Can't I Add Coach-Net Roadside Assistance to a Reservation?

Learn how to properly enable Coach-net, if you aren't able to add roadside assistance to a reservation take a look here for more information

Written by Horst Bauer
Updated over a week ago

What Does Coach-Net's Roadside Assistance Cover?

The document from Coach-Net describing the details of the Vacation Care Plan

Written by Horst Bauer
Updated over a week ago

Can International Travelers Get Roadside Assistance?

Written by Horst Bauer
Updated over a week ago

How Much Does Roadside Assistance Cost?

Written by Horst Bauer
Updated over a week ago

Can You Tell Me More About Coach-Net?

Written by Horst Bauer
Updated over a week ago

What is Coach-Net Roadside Assistance?

Learn more about the Coach-Net roadside assistance

Written by Horst Bauer
Updated over a week ago