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Premium Services
FAQ's and need to know's regarding protection packages, insurance...
41 articles in this collection
Written by
Michael Haan,
Horst Bauer,
and
Ashley Wooldridge
Physical Damage Coverage for Wheelbase/Outdoorsy Owners (US Rentals)
Written by
Horst Bauer
Updated over a week ago
What is the phone number for the Wheelbase / Outdoorsy Insurance claims department?
How do I contact the Wheelbase / Outdoorsy claims department?
Written by
Horst Bauer
Updated over a week ago
How Do I Opt-In or Opt-Out of Premium Services?
Learn how to enable or disable CSA Trip Insurance, E-Sigs, and Roadside Assistance, Interior Damage Protection, Affirm
Written by
Horst Bauer
Updated over a week ago
Premium Services Pending: Missing Renter Information
Learn how to find out what information is missing and how to update your booking with the missing renter details that are required
Written by
Horst Bauer
Updated over a week ago
How Much Should I Set My Security Deposit For?
Written by
Horst Bauer
Updated over a week ago
How to require premium services on bookings
Learn how to require Damage Protection, Trip Insurance, and Roadside Assistance on your reservations.
Written by
Horst Bauer
Updated over a week ago
What does the 90-day inspection entail, and who can do it?
Learn about the insurance claims 90 day inspection requirements, who can do it, and what it should consist of
Written by
Horst Bauer
Updated over a week ago
How to add insurance and premium services to a quote
Written by
Horst Bauer
Updated over a week ago
How do I inform renters about my own insurance I provide?
How to setup Custom Insurance in Wheelbase. Inform and charge your renters on the insurance coverage your business provides.
Written by
Horst Bauer
Updated over a week ago
Electronic Signature
How to use Electronic Signatures
Written by
Horst Bauer
Updated over a week ago
What forms do my customers electronically sign?
Uploading your rental contracts for electronic signature
Written by
Michael Haan
Updated over a week ago
Trip Insurance
What is Trip Insurance?
Written by
Horst Bauer
Updated over a week ago
What is the incentive I receive for Trip Insurance?
Written by
Horst Bauer
Updated over a week ago
Vehicle Protection Package
Adjusting Protection Packages On Reservations
How to change the protection package on a reservation
Written by
Michael Haan
Updated over a week ago
Adjusting The Cost Of Wheelbase Protection Packages
Increase/decrease price of insurance. Make margin, or take on some of the cost. How to adjust how much you/your renters pay for insurance
Written by
Michael Haan
Updated over a week ago
Turning on Wheelbase Protection Packages & Selecting Default Package
Wheelbase Protection Packages
Written by
Michael Haan
Updated over a week ago
What is not covered by the rental insurance?
What claims are not covered?
Written by
Horst Bauer
Updated over a week ago
Where Can I Find an Insurance ID Card for my Renters?
Keep in your RVs or give to every renter with enabled insurance!
Written by
Horst Bauer
Updated over a week ago
Outdoorsy.com's protection packages explained
What is the 'Essential', 'Preferred', or 'Peace of Mind' line item that's showing up on the booking request from Outdoorsy.com?
Written by
Horst Bauer
Updated over a week ago
How to Add a Vehicle to Insurance?
Learn how to add insurance to a specific unit, and how to apply in bulk adding various units to your insurance at once
Written by
Horst Bauer
Updated over a week ago
Does Wheelbase Insure Salvage Title Units?
Will I be able to insure my vehicle that has a salvaged title with Wheelbase's insurance?
Written by
Horst Bauer
Updated over a week ago
What is the Deductible for Wheelbase Insurance?
What is the insurance deductible for a claim using Wheelbase insurance?
Written by
Horst Bauer
Updated over a week ago
Is insurance rejected or disabled on a reservation?
Reservation shows Insurance Declined, but there's still an insurance fee or protection package, what does that mean?
Written by
Horst Bauer
Updated over a week ago
What Does "Failed" Mean on a Driver Verification?
Written by
Horst Bauer
Updated over a week ago
Driver Check Says Failed or Not Verified, What Do I Do?
Find out what it means when a driver verification status says 'Failed' or 'Not Verified'
Written by
Horst Bauer
Updated over a week ago
How to Set a Default Insurance Package
Learn how to set the package your system defaults to when renters book online or you generate a new quote in your Wheelbase system.
Written by
Horst Bauer
Updated over a week ago
Verifying Drivers for Wheelbase Insurance
Learn whats needed and best practices for adding drivers to be approved for insurance coverage.
Written by
Horst Bauer
Updated over a week ago
How do I Add and Verify an International Driver?
Learn how to add an international driver to a reservation and upload the necessary documents
Written by
Ashley Wooldridge
Updated over a week ago
Are all passengers required to use seat belts for insurance?
Written by
Horst Bauer
Updated over a week ago
What is Windshield Damage Protection?
What does windshield coverage include?
Written by
Michael Haan
Updated over a week ago
Damage Protection
How to enable/automatically apply Interior Damage Protection
Written by
Horst Bauer
Updated over a week ago
What is Interior Damage Protection?
Learn the details, benefits & claim process of the Damage Protection plan you can offer your renters through Wheelbase's Premium Services.
Written by
Horst Bauer
Updated over a week ago
Coach-Net Roadside Assistance
Where can I find Coach-Net membership info for my renter?
Here is where you can locate either the Coach-net phone number as well as the Coach-net membership ID that is provided.
Written by
Horst Bauer
Updated over a week ago
How to Make Coach-Net Roadside Assistance Required
Learn how to set roadside assistance required
Written by
Ashley Wooldridge
Updated over a week ago
Rules of Adding/Removing Coach-Net's Roadside Assistance
Coach-Net has certain requirements and guidelines regarding their Roadside Assistance product that is available through Wheelbase
Written by
Horst Bauer
Updated over a week ago
Why Can't I Add Coach-Net Roadside Assistance to a Reservation?
Learn how to properly enable Coach-net, if you aren't able to add roadside assistance to a reservation take a look here for more information
Written by
Horst Bauer
Updated over a week ago
What Does Coach-Net's Roadside Assistance Cover?
The document from Coach-Net describing the details of the Vacation Care Plan
Written by
Horst Bauer
Updated over a week ago
Can International Travelers Get Roadside Assistance?
Written by
Horst Bauer
Updated over a week ago
How Much Does Roadside Assistance Cost?
Written by
Horst Bauer
Updated over a week ago
Can You Tell Me More About Coach-Net?
Written by
Horst Bauer
Updated over a week ago
What is Coach-Net Roadside Assistance?
Learn more about the Coach-Net roadside assistance
Written by
Horst Bauer
Updated over a week ago