Frequently Asked Questions

Horst Bauer avatar Nicole French avatar Customer Support avatar +1
7 articles in this collection
Written by Horst Bauer, Nicole French, Customer Support and 1 other

Outdoorsy Listing Photo Suppression

Seeing a notification badge or ⚠️ sign next to a vehicle? This article will explain why, and how to fix it!
Ashley Wooldridge avatar
Written by Ashley Wooldridge
Updated over a week ago

Outdoorsy Renters Date Change Requests

This new feature allows Outdoorsy renters to request for a date change, which the Wheelbase users can approve on the reservations page.
Ashley Wooldridge avatar
Written by Ashley Wooldridge
Updated over a week ago

Tips and tricks for Outdoorsy leads

This article will provide Wheelbase owners with information to be successful when they receive booking requests from Outdoorsy renters
Nicole French avatar
Written by Nicole French
Updated over a week ago

How to view and reply to a review

Where to look for and reply to reviews left by the renters
Ashley Wooldridge avatar
Written by Ashley Wooldridge
Updated over a week ago

Customer profile: Outdoorsy renter vs. Dealer owned user

The final difference between both is related to the lead fee charged for any Outdoorsy booking
Customer Support avatar
Written by Customer Support
Updated over a week ago

Why are some rentals limited to a single insurance level when it's an Outdoorsy booking?

For example, vehicles over $XX replacement value will only have Peace of Mind protection package available for Outdoorsy customers.
Customer Support avatar
Written by Customer Support
Updated over a week ago

How Can I Extend/Shorten a Reservation That Has Already Started?

If you've got a renter that needs to change their reservation dates after they've already picked up and the rental has departed
Horst Bauer avatar
Written by Horst Bauer
Updated over a week ago