We know dealing with a claim isn't fun. Our goal is to make the process as quick and smooth as possible.
📍 Track Your Claim
The fastest way to check on your claim is the Outdoorsy Claims Status Tracker: 👉 outdoorsy.com/claims/status
Your status tracker also displays your assigned Rep's email address so you can reach them directly.
📬 Contact Us
Email is the fastest way to get a response.
| Method | Details |
| All Existing Claims | Reply to the email thread associated with your claim, or find your Rep's email at outdoorsy.com/claims/status |
| Phone | 855-441-2006 |
| Hours | Mon–Fri, 9 AM – 4:30 PM Central (excluding some holidays) |
| General Claims Email | claims@outdoorsy.com |
💡 Your claim number is the same as your booking ID. Use it to look up your claim on the status tracker or when referencing your case in any email.
After hours? Leave a voicemail and we'll return your call within 1 business day.
📋 How to File a Claim
Claims must be filed online — no phone call required.
- Go to the reservation page in your Wheelbase dashboard
- Click "File an Insurance Claim" at the top of the page
- Complete the submission form as accurately as possible and submit
- You'll see a confirmation pop-up once it's received
A member of the Claims Team will follow up via email within 1 business day. Keep an eye out for emails from Outdoorsy and Snapsheet.
Have an existing claim? Reply directly to your claims email thread or email your Rep — their address is on the status tracker at outdoorsy.com/claims/status.