What is Coach-Net Roadside Assistance?
Wheelbase partners with Coach-Net to offer guests an RV Vacation Care Plan with unlimited coverage for:
- Towing
- Flat tire assistance
- Battery boost
- Mobile mechanic
Guests also have access to a 24/7 RV Technical Support Hotline (877-978-7222) for questions like how to operate slides, leveling jacks, appliances, and power hookups — as well as help locating service facilities and nearby RV parks.
When calling for assistance, guests should have ready:
- Booking ID (serves as Membership ID)
- Vehicle information
- Current location (mile marker, highway, city, nearest intersection, or landmark)
For full coverage details, see:
How much does Roadside Assistance cost?
The base price is $9 per night (or $9/day for hosts who bill by day). This is the amount Wheelbase charges the guest and deducts from the host payout — it is the true cost of the Coach-Net coverage.
Hosts can optionally add a premium on top of this base price to generate additional revenue (see next section).
How to charge a Roadside Assistance premium
You can add a markup above the $9 base that guests pay directly to you.
- Navigate to Premium Services from the left menu
- Scroll to Roadside Assistance and click into Premium
- Enter the dollar amount you want to charge above the base
How it calculates:
Base cost ($9) + your premium = total guest charge Wheelbase deducts the $9 base; you keep the premium amount
Example: If you set a $3 premium, guests see $12/night. Wheelbase deducts $9; you retain $3/night.
How to make Roadside Assistance required
By default, guests can decline coverage. To make it mandatory:
Account-level (applies to all vehicles):
- Go to Premium Services
- Scroll to Roadside Assistance
- Under Allow renters to decline coverage, select No
Vehicle-level (overrides account setting for one vehicle):
- Go to the vehicle page
- Select the Insurance & Roadside tab
- Toggle off Allow guests to decline their roadside coverage for this vehicle
⚠️ Available for US and Canada bookings only.