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Reservation check-out and check-in process

  • Updated

Each reservation must be Checked-out as soon as you hand over the keys to the RV. This is the final opportunity to ensure that drivers are verified for coverage. If a reservation is checked out without approved drivers and uses Wheelbase/Outdoorsy insurance, the protection coverage will be removed and refunded to the guest. No coverage will be provided for bookings without an approved driver.

 

Follow this check-out and check-in process

Check-out Process
To check out a reservation:

  • Navigate to the reservation page.
  • Ensure that all relevant areas on the right-hand side are marked green (indicating completion).
  • Click the Check Out button.
  • Enter the current odometer and generator readings.
  • Upload photos (more on photos below)
  • Click Complete.
 

Check-in Process
To check in a reservation:

  • Navigate to the reservation page.
  • Click the Check In button.
  • Enter the current odometer and generator readings.
  • Upload photos (more on photos below)
  • Click Complete.

Photos

  • Pre-Trip: Please take (10+) photos of the RV within 24 hours of the reservation departure date. All photos must contain EXIF data allowing Outdoorsy to confirm the date & time they were taken. You can take these on your phone or any other device that embeds the required EXIF data. Photos required to be captured pre-trip and post-trip include
    • Exterior photos: Front, Back, each side, 4 corners, and Roof/Undercarriage are strongly recommended
    • Interior photos: Dashboard, tank levels, odometer, bedroom/bathroom and seating
  • Post-Trip: Take these same photos (also containing EXIF data) again at the time the rental is returned in case you need to file a claim. These photos should be taken immediately on return, and no later than 48 hours from the return date.
    • Exterior photos: Front, Back, each side, 4 corners, and Roof/Undercarriage are strongly recommended
    • Interior photos: Dashboard, tank levels, odometer, bedroom/bathroom and seating
  • Extra Credit: Since you're already taking photos for our protection, taking a few more of the interior before and after the trip will be useful during times that you need to deduct money from Security Deposits for smaller damage/interior damage, and the renter tries to dispute the charge with their credit card company – these photos can be very compelling evidence to help your dispute case and prevent a chargeback. 
  • Additional Tips:
    • Upload original photos from your camera, phone, or tablet (not sent through
      WhatsApp, screenshot, etc.)
    • If you have an iPhone check the privacy settings to see if you have the metadata
      turned off. Turn it on to take your photos so we have more info.
    • Undercarriage and Roof - photos with a selfie stick or a quick walkaround video.
 

Protection requirement

To maintain coverage, you must take pre-departure and return photos of the vehicle. In the event of a claim, the claims team will request these photos. Photos should be taken before the start of the reservation, and no later than 48 hours after the return date. Ensure the photos cover all angles of the vehicle. Additionally, you may record a video of both the interior and exterior of the vehicle for extra documentation.

 

 

Resources

 

 

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