Overview

Vehicle changes are standard and easily managed prior to the trip start. However, once a trip has commenced, the vehicle is locked to the reservation. A mid-trip replacement is not a standard feature and is only authorized in the event of a critical vehicle incident or fulfillment failure.

Standard Swaps: Prior to Trip Start

If the guest has not yet picked up the vehicle, you may update the reservation yourself.

1. Navigate to the Reservation or Quote page.
2. Click Edit in the top-right corner.
3. Go to the Vehicle dropdown menu and select the new vehicle. (Only available vehicles will be displayed)
4. Manage Pricing:
   • Update Price: Recalculates the total based on the new vehicle’s rates.
   • Keep Current Price: Maintains the original price, even if the new vehicle is a different class.
5. Insurance: The insurance premium will automatically update based on the new vehicle’s risk profile. This is a system requirement and cannot be modified.
6. Click Save Changes.

Emergency Replacement: After Trip Start

Swapping a vehicle mid-trip is an exception-only process and cannot be performed within the dashboard. This is reserved strictly for incidents where the original vehicle can no longer fulfill the reservation.

Eligible Incidents for Mid-Trip Replacement:

• Mechanical Malfunction: The vehicle is no longer safe to operate due to a component failure.
• Accidents or Roadside Breakdown: The vehicle is disabled and requires recovery.
• Critical Fulfillment Failure: A significant issue discovered at the start of the trip that prevents the vehicle from meeting basic safety or operational standards.

Note: Mid-trip replacements involve manual audits of insurance coverage and usage fees. You must contact Support to initiate this process. Support will only authorize a mid-trip swap if the incident meets the emergency criteria above.