Learn how to enable and configure the Tollspot integration in Wheelbase to automatically track toll charges during guest reservations.
Enabling Tollspot allows Wheelbase to automatically monitor approved booking windows and match toll timestamps to specific vehicle reservations. When a match is found, Wheelbase applies the toll cost directly to the reservation receipt as a line item.
⚠️ Important Note: Enabling the integration inside Wheelbase is not enough. You must complete your registration on Tollspot's platform and import your vehicles for toll capturing to function correctly.
Step-by-Step Instructions
Part 1: Enabling Tollspot in Wheelbase
Log in to your Wheelbase Dashboard.
Navigate to Account Settings on the left menu sidebar.
Select Premium Services.
Locate the Tolls (Tollspot) service card and toggle the switch to ON.
Click the unique registration link embedded in the description text to launch the Tollspot signup portal.
Part 2: Completing Tollspot Registration & Vehicle Import
On the Tollspot "Create an Account" page, fill in your Full Name, Company Name, Email, and Phone Number.
Create a password matching the required criteria (minimum 10 characters, including uppercase, lowercase, numeric, and special characters).
Check the box agreeing to the Terms and Conditions and submit.
Inside your new Tollspot dashboard, navigate to your Notifications panel.
Click Import Vehicles to pull over the pre-registered cars synchronized from your Wheelbase fleet.
Click Add Payment Method to link a billing card to your toll account.
Click Select Plan to choose your target Toll Management subscription.
💡 Pro-Tip: If your business already utilizes existing regional electronic toll tags (such as E-ZPass or SunPass), you can link them directly to protect against double billing. Navigate to Settings > Toll Accounts > Add Toll Account inside Tollspot to integrate your account credentials.
How it Works Day-to-Day
Automated Date Syncing: Wheelbase automatically pushes reservation date ranges to Tollspot for all future bookings that are approved, starts soon, handed off, or returned.
Booking Adjustments: If a booking's dates change, Wheelbase automatically revises the tracking window shared with Tollspot.
Line-Item Billing: When a toll occurs during a trip window, Tollspot feeds the event data to Wheelbase. Wheelbase matches the asset data and seamlessly adds an itemized toll fee onto the customer's open receipt.
Manual Payments: Wheelbase compiles the data and posts the line items, but it does not auto-charge the renter. Hosts retain final balance verification and must manually charge the guest's card on file upon trip completion.
Troubleshooting & Frequently Asked Questions
How long does it take for a toll charge to show up on a customer's booking receipt?
Turnaround times depend directly on the local toll road authority. On average, expect a 5-day turnaround, though certain states or strict enforcement corridors (like New York) may require up to 3 months to process and populate.
Can I add a new vehicle directly to my Tollspot account?
No. New vehicles must be added through your Wheelbase software ecosystem first. Once you log the vehicle profile data (specifically Year, Make, Model, Plate, and State), it auto-populates inside Tollspot for host verification. Adding assets directly to Tollspot breaks the automation chain.
What happens if a toll is recorded outside the official booking window?
If a toll occurs outside the scheduled departure/return window, Tollspot still flags and logs the charge on your master owner dashboard for host tracking. However, Wheelbase will not pair it with a user account automatically, meaning it will remain billable to the host unless manually added.
Who do I contact for technical system assistance with Tollspot?
For integration queries or cross-platform data errors, submit an official ticket directly via email to support@tollspot.com.