Checking out a vehicle starts the trip and records the vehicle's condition as it leaves, which protects you if there's a claim later.
What's new
- Check-out now happens in one window. Mark as picked up walks you through Readings, Photos and Review.
- A Verification needed before handoff alert shows until the renter's driver and insurance checks are done, and a Before pickup checklist shows what's still open.
Before you hand over the keys
If you see Verification needed before handoff on the reservation, click Review drivers & insurance and resolve it first. Handing over a vehicle without a verified driver removes the protection on the trip and refunds the guest. The Review step warns you before you confirm.
Check out a vehicle
- Go to Reservations and open the Confirmed reservation.
- Click Mark as picked up.
- Readings: Enter the current odometer reading, then click Save and continue.
- Photos: Add photos of the vehicle as it leaves and mark any existing damage, or click Skip photos.
- Review: Check the reading and photos, then click Confirm pickup to start the trip.
Tips
- Photograph all sides, the interior, the dashboard (mileage and fuel) and any existing damage. See Photo Documentation for Insurance Claims for requirements. Skipped them? Add photos later on the reservation's Inspection photos tab.
- Connect telematics so odometer readings fill in automatically at every pickup and return.