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Wheelbase 2.0: Check In a Vehicle After the Renter Returns It

  • Updated

When your renter brings the vehicle back, check it in to record the return mileage, add photos and close out the trip.

What's new

  • Check-in now happens in one window. Mark as returned walks you through Readings, Photos, Charges and Review.
  • Mileage overage is worked out automatically from the odometer readings.
  • Overdue trips are flagged with a Late return alert on the reservation.

Check in a vehicle

  1. Go to Reservations and open the reservation that's On trip.
  2. Click Mark as returned.
  3. Readings: Enter the odometer at return. If no reading was saved at pickup, enter that too. Click Save and continue.
  4. Photos: Add photos of the vehicle and mark any new damage, or click Skip photos.
  5. Charges: Review any overage, then click Continue.
  6. Review: Check the details and click Confirm return. The trip ends, and any extra charges are added to the booking balance.

Mark as returned window, Readings step

Mark as returned window, Review step

If a vehicle is late

Overdue trips show a Late return alert on the reservation. Contact your renter, or click Report late return.

Tips

  • Take return photos every time, even when nothing looks wrong: front, rear, both sides, roof, VIN, plate, interior and odometer. They're your evidence in a damage claim.
  • Skipped photos? Add them later on the reservation's Inspection photos tab.
  • Connect telematics so odometer readings fill in automatically at every pickup and return.

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