This guide outlines how cancellation policies, grace periods, and no-shows are managed for Direct Bookings through Wheelbase. (Effective date September 1, 2026)
For cancellations on bookings made directly through the Ride Marketplace, please review the Ride Cancellation Policy Article for details on platform fees and tier schedules.
Cancellation Policy Tiers
Outside of the Grace Period, cancellation fees apply to the Daily Rental Amount based on your account/listing's selected tier:
1. Flexible Policy
14+ days before pickup: Full refund of the daily rental amount (0% cancellation fee).
13 to 5 days before pickup: 50% cancellation fee retained by the host.
4 to 1 days before pickup: 75% cancellation fee retained by the host.
Same-day cancellation: 100% cancellation fee retained by the host (0% refund).
2. Moderate Policy
14+ days before pickup: Full refund of the daily rental amount (0% cancellation fee).
13 to 5 days before pickup: 50% cancellation fee retained by the host.
4 or fewer days before pickup / Same-day: 100% cancellation fee retained by the host (0% refund).
3. Strict Policy
14+ days before pickup: Full refund of the daily rental amount (0% cancellation fee).
13 or fewer days before pickup / Same-day: 100% cancellation fee for all remaining days retained by the host (0% refund).
Policy Tier Summary Table
| Policy Tier | Cancelled 14 or More Days Out | Cancelled 13 to 5 Days Out | Cancelled 4 to 1 Days Out | Cancelled < 1 Day Out |
| Flexible | 100% Refund | 50% Refund | 25% Refund | 0% Refund |
| Moderate | 100% Refund | 50% Refund | 0% Refund | 0% Refund |
| Strict | 100% Refund | 0% Refund | 0% Refund | 0% Refund |
Cancellation Grace Period
Regardless of the assigned policy tier (Flexible, Moderate, or Strict), guests receive a 100% full refund if they cancel within these initial windows:
Trips scheduled > 48 hours away: 24-hour grace period from confirmation for a full refund.
Trips scheduled ≤ 48 hours away (including same-day): 1-hour grace period from confirmation for a full refund.
Trip Modifications and Grace Periods
If a trip date modification is requested and approved by the Host, the Grace Period does not reset. The free cancellation window remains tied to the original booking timestamp.
Guest No-Show Refund Policy
If a Guest fails to arrive for their scheduled pickup and does not communicate a delay, the Host may officially process the trip as a "No-Show" 3 hours after the scheduled pickup time.
Upon a confirmed "No-Show", refundability is handled as follows:
Daily Rental Amount: 0% Refunded (100% retained by Host, less standard Host fees).
Always Refundable Components: 100% Refunded to the Guest (Protection Packages, Roadside Assistance, delivery fees, optional extras, and associated taxes).
Ride Service Fee: Non-refundable (along with its associated tax) to the Guest.
Questions & Support
If you have questions about adjusting your direct booking tier settings or managing a guest cancellation, please reach out to our Wheelbase Support Team.